Terms of Use

Agreement to Terms

By accessing and using serenecandleux.world and booking services with Serenecandleux, you accept and agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our services.

Tour Services

Serenecandleux provides guided tour services and custom itinerary planning for London. We strive to deliver high-quality experiences, but we reserve the right to modify tour routes, timings, or content due to circumstances beyond our control, including weather, closures, or safety concerns.

All tour descriptions, prices, and availability are subject to change without notice. We will inform you of any significant changes as soon as possible.

Bookings and Payments

Tour bookings are confirmed upon receipt of payment or deposit as agreed. Payment terms will be specified at the time of booking.

All prices are in British Pounds (GBP) unless otherwise stated. Prices include the services of a qualified guide but may not include entrance fees to attractions, meals, or transportation unless explicitly stated.

Cancellations and Refunds

Cancellation policies vary by tour type and will be communicated at the time of booking. Generally:

For detailed cancellation policies, please refer to our Return Policy or contact us directly.

Participant Responsibilities

Participants are responsible for:

• Arriving at the meeting point on time
• Wearing appropriate clothing and footwear for walking tours
• Informing us of any medical conditions, disabilities, or special requirements
• Following the guide's instructions for safety and group cohesion
• Behaving respectfully toward guides and other participants

Limitation of Liability

Serenecandleux acts as an intermediary between participants and various venues, attractions, and service providers. We are not responsible for the acts, errors, omissions, or conduct of third parties.

To the maximum extent permitted by law, our liability is limited to the amount paid for the tour service. We are not liable for any indirect, incidental, or consequential damages.

Intellectual Property

All content on serenecandleux.world, including text, images, logos, and tour itineraries, is the property of Serenecandleux and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or use our content without prior written permission.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have questions about these Terms of Use, please contact us: