Return and Cancellation Policy

Cancellation by Customer

If you need to cancel your booking with Serenecandleux, please contact us as soon as possible. Our cancellation policy is designed to be fair while accounting for planning and preparation costs.

Cancellation Timeframes

Cancellation by Serenecandleux

In rare circumstances, we may need to cancel a tour due to extreme weather, safety concerns, or unforeseen circumstances. In such cases:

• We will notify you as soon as possible
• You will receive a full refund of all payments made
• We will offer alternative dates or tour options when available
• We are not liable for any additional costs you may have incurred

Refund Process

Refunds will be processed to the original payment method within 5-10 business days of cancellation confirmation.

Administration fees, if applicable, will be deducted from the refund amount. You will receive a confirmation email once the refund has been processed.

Rescheduling

If you need to change your tour date, we will do our best to accommodate your request subject to availability. Rescheduling requests should be made at least 3 days before your original tour date.

Special Circumstances

We understand that unexpected situations can arise. In cases of medical emergencies, family bereavement, or other exceptional circumstances, please contact us to discuss your situation. We will review each case individually and may offer more flexible terms.

Partial Participation

If you are unable to complete a tour once it has begun, we are unable to provide a partial refund. However, if you have specific concerns about a tour, please speak with your guide, who will do their best to address any issues.

Contact for Cancellations

To cancel or modify your booking, please contact us:

Please include your booking reference number, tour date, and reason for cancellation in your communication.